Welcome, T.E.A.M. Client Companies! > Formal Referrals 
 “I wonder if I should talk to Joe about his tardiness? Maybe
if I just ignore it everything will be back to normal in a couple
of weeks. After all, he never used to be late until he started
going through this divorce. Joe’s a great guy—I feel
sorry about what his wife’s putting him through, and I’ll
feel even worse if I have to discipline him for being tardy. Boy,
I sure wish I knew what to do.”
Does this sound familiar? If so, you’re like thousands of
other managers and supervisors who contend with the impact of employees’ personal
problems on the workplace on a daily basis. You wonder about what
action to take: should you do something, or not? Then, if you decide
that you do need to take action, just what exactly is it that you
should do? If you don’t take action, what repercussions could
result? These are real—and valid—questions that force
you to face situations that may be stressful for you for a variety
of reasons.
Talking to an employee about how his or her personal problems
are impacting the workplace may make you feel “responsible” for
solving those problems. Perhaps you have mixed emotions about having
to confront an individual whom you consider to be a valued employee.
At times you may even be fearful about how the employee will react
when confronted with his or her performance problem. No matter
what the employee’s difficulty is or your concern about handling
it, having the support and guidance of your T.E.A.M. Account Manager
can make such encounters easier for you.
Your Account Manager can coach you on how to “informally” refer
an employee to the EAP; or in more serious situations, “formally” refer
that individual to T.E.A.M. The former scenario involves “suggesting” that
an employee make use of EAP services to get help in resolving personal
issues or receive support during difficult times. The latter category
involves a structured, formal process through which you request
that an employee who is struggling with work performance issues
or has violated a company policy attend counseling at the EAP.
Please review the following pages for a more in-depth discussion
of the formal referral process, as well as to access links to the
formal referral paperwork. If you have further questions about
either the informal or formal referral process, or if you would
like to refer an employee to T.E.A.M., please consult with your
Account Manager.
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