Welcome, T.E.A.M. Client Companies! > Utilization Reports

T.E.A.M. provides EAP utilization reports (UR) to all of our client companies that contract for standard EAP services. These reports inform you about your employees’ use of the EAP, while at the same time maintaining all clients’ confidentiality—no client names are listed on your utilization report. Most companies receive URs on a quarterly basis; however, some small companies may only receive reports on a semi-annual basis to eliminate significant reporting period variances and ensure confidentiality in small populations.

Your UR will provide you with the following information regarding the utilization for the defined reporting period:

• Number of people (both employees and family members) who used the EAP, and what percentage of your workforce this number represents
  
• Number of contacts (distinct incidents of service) provided to those who used the EAP
  
• Number and percentage of individuals who resolved their concerns within the EAP without
  accessing their health care insurance benefits
  
• Number of management consultations provided to managers, supervisors and human resource staff
  
• Number and types of orientations and training conducted at your company’s locations

Additionally, T.E.A.M. describes demographic information on your utilization report. The demographics, presented in percentage format, typically include:

• Types of concerns for which clients accessed the EAP
  
• Types of management consultation issues
  
• Referral source
  
• Gender
  
• Age distribution
  
• Employee or family member status
  
• For your company’s employees:
      Job type (hourly, salaried, supervisory)
      Length of service

In reporting demographic information to you, if at any time this data could reveal an individual client’s identity, we will restrict the amount of demographic data we provide. For example, if your company employs only five women, and your UR reveals that all clients who used the EAP that quarter were women who are company employees, we would remove the gender statistic from the UR to protect the female employees’ identities. In that way no one reviewing the UR could determine whether the employee clients were male or female. Client confidentiality is one of T.E.A.M.’s most important principles, a value that is not compromised at any cost; so much so that we delete information from your UR, rather than risk identifying an EAP client.

We encourage you to meet with your Account Manager face-to-face to review your company’s EAP utilization, brainstorm ways to increase employees’ access of the program, and discuss any other needs with which T.E.A.M. can help you. Your busy schedule may at times preclude in-person meetings, in which case we are happy to e-mail or mail your UR to you and answer any questions by phone.