Welcome T.E.A.M. Affiliate Provider > Contacting T.E.A.M.

T.E.A.M. is always interested in hearing from you, our Affiliate Providers who are valuable members of our EAP team. You have several mechanisms through which you can contact us.

E-Mailing T.E.A.M.

• General Questions
  If you have general questions about your affiliation with T.E.A.M. or a T.E.A.M. client, click here. If you are referencing a specific case, please include the T.E.A.M. case number and client's name. Please note: If your situation requires an urgent response, please contact T.E.A.M. by phone rather than e-mail.
  
  
• Suggestions/Complaints/Grievances
  If you have a suggestion, complaint or grievance about working with T.E.A.M. as an Affiliate Provider, click here.

Contacting T.E.A.M. by Phone at (248) 680-4611

• Authorization for Additional Client Sessions
  At this time authorization for additional sessions with a T.E.A.M. client must be done by phone during regular business hours (9:00 a.m. - 5:00 p.m. Eastern U.S. time). Please ask to speak to the Client Services Supervisor.
  
  
• General Questions
  If you have general questions about your partnership with T.E.A.M. and are more comfortable speaking with T.E.A.M. by phone than you are by e-mailing, feel free to call us during regular business hours (9:00 a.m. - 5:00 p.m. Eastern U.S. time) and ask to speak with a member of the Affiliate Services Department.
  
  
• Emergency Situations
  For any emergency situation regarding a T.E.A.M. client, please contact (248) 680-4611. Describe the emergency that needs immediate attention and your call will be directed to the appropriate party.