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Success Stories > Examples of How T.E.A.M. Helps Clients
Here are a few examples in which T.E.A.M. helped clients address
their concerns. Please note that these are real situations that
have occurred for many different people. The names and jobs of the
clients in these stories have been changed to provide anonymity.
Cindy
Cindy had been employed at a local day care center for senior citizens
for five years. Everyone there loved her, and she never had had
any performance, attitude or attendance problems. About the same
time that Cindy was up for a promotion, attendance problems cropped
up, she became less talkative and friendly, and was more easily
frustrated at work. Not only was her potential promotion now in
question, Cindy's job was also at risk. Cindy's supervisor recommended
that she talk to a T.E.A.M. counselor.
Cindy followed this suggestion. During her counseling sessions
Cindy revealed that her husband had begun beating her. She was sometimes
missing work because she was too embarrassed to be seen with bruises.
Cindy and her T.E.A.M. therapist developed a plan for Cindy and
her daughter to relocate to a shelter until they could move into
their own place. A year has now passed: Cindy and her daughter are
safe, living in their own home, and Cindy received her well-deserved
promotion a few months ago.
Mike
Mike and his wife have worked for the same manufacturing plant for
the past twelve years, but on different shifts so that they could
share the responsibilities of caring for their two children. One
day Mike appeared in the HR Manager's office asking to talk privately.
As soon as the door was shut, Mike began to cry, sharing that he'd
just found out that his wife was having an affair with the coworker
who ran the machine next to hers. Mike talked about being angry
with several other employees who'd known about the affair for quite
some time, and humiliated that his personal business was now common
knowledge throughout the plant. Mike concluded by saying he could
see no alternative other than to resign from the company.
The HR Manager listened attentively, but knowing that he did not
have the expertise to assist Mike, suggested that Mike contact the
EAP to help him sort through this crisis. Mike called T.E.A.M. and
was seen by a counselor that same day. T.E.A.M.'s solution-focused
approach to working with clients helped Mike see that quitting a
job he loved was not the best solution. Instead, with the help of
his T.E.A.M. therapist, Mike identified how he could deal with the
situation. He has been able to move forward with his life, and remains
a productive employee in a job he loves.
Cherise
Cherise has been an HR Manager for the past ten years. She had the
reputation of being a very caring individual, and employees often
sought her out for advice and suggestions about their home and work
problems. Unfortunately, the constant stream of people in and out
of Cherise's office and her inability to say "no" to others
had begun to interfere with her ability to get her job done. Cherise's
boss consulted with her about this dilemma, and suggested that Cherise
encourage employees to use the EAP, instead of acting as the "company
psychologist".
Cherise took this recommendation to heart and began directing troubled
employees to call T.E.A.M. for free, professional counseling. Although
her boss doesn't know it, Cherise went one step further and used
T.E.A.M.'s services herself. She has learned how to say "no"
to others, an issue she'd struggled with all of her life. Within
a short period of time Cherise's work productivity doubled, and
she became much better at setting limits with her coworkers.
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